Our Return and Refund Policy

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This refund policy protects every one of our customers. We thank you for visiting our website and doing business with us, and we want you to feel comfortable and protected about buying any product here on our website.

We understand any unforeseen circumstance may warrant you to return a product to us. Therefore, we have created this 30-day returns policy to enable you return any purchased products to us, in appropriate circumstances.

We assure you that a request for refund is accepted within the period of 30 days after purchase or delivery, under the terms and conditions that include the under-listed. In order to take advantage of your rights under this returns policy, you must accompany your request with reasons why you apply for a refund via our Contact page.

In case of tangible product(s), you will enjoy your right to receive a refund after we must have received your return of the purchased tangible, following our request.

Interestingly, we have never received any request for refund from our customers till date. The reason for this is obviously simple: We don’t compromise product quality, and customer satisfaction is a pivot in our core values.

However, we realize that any exceptional circumstance can take place from the time of purchase, product delivery through to usage. As a potential or returning customer, we want you to feel comfortable buying any product from us.

Refunds

We try as much as possible to resolve any reasonable personal issue you may have with any product you purchase from us, and where mandatorily requested, we will honor requests for refund especially on the following reasons:

- non-delivery of the product: due to some technical issues of your e-mail provider or courier service provider, as the case may be. In this case we recommend contacting us for assistance.

- download and unzipping issues: in any event you have difficulty while downloading the product or its unzipping.

- mistaken purchase: this covers issues such as double/repeat charges during checkout in a single purchase, or any other related issue.

- major defects: although all the products are thoroughly tested before release, unexpected errors/omission may occur.

- product mis-representation: if you consider a product was not properly described on the sales page, you are to provide clear evidence proving that the purchased product is not as it is described on the website. Note however that we may decline frivolous complaints which are based merely on the customer's false expectations or wishes.

Under this refund policy, we will try as much as possible to rectify any issue as soon as your complaint is lodged. In the event of refund, the refund will be issued to the customer in full without any compensation, reimbursement or the original delivery/shipping charges. Alternatively, at customer's choice, replacement of the exact product can be given.

In any event, our Customer Service Team is always eager to assist you and deliver highly professional after-sales support. Patronise us today! You would be glad you did.

Caveat: Links to and from other Websites

We sometimes provide links to other websites (including those of our contractual partners).   If you use links to third party websites on this Website you will leave this Website.  We do not control and are not responsible for these websites or their content or product sales.

Accordingly we do not make any representations about them, or any product or service found there, or any results that may be obtained from using them.   If you decide to make purchase on any of the third party websites linked from this Website, you do so entirely at your own risk and we advise you read their return/refund policy before you transact wit them, as we shall NOT be liable for any refund/return issue that may result from using such third party website.

Changes to these terms and conditions of this Refund Policy

We may revise these return/refund policy terms at anytime by updating this page.  You should check this Webpage from time to time to review the current return/refund terms and conditions because they are binding on you.  Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages at this Website.


Thank you for doing business with PregnancyMama…sharing the pregnancy side of womanhood.

Last Updated:  05/10/2013

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